PRIVACY POLICY

Updated February 5, 2021

RemoveMyPhone ("RemoveMyPhone.com", "us", "our", or "we") is committed to protecting your privacy and to help you reclaim control of your personal information online. This Privacy Policy describes the types of information we collect from and about you when you (a) visit the RemoveMyPhone website ("Site") or (b) download the RemoveMyPhone mobile application ("App"). The Site and App are collectively the "Services." This Privacy Policy also explains how we may use and disclose such information through the Services, as well as your ability to control certain uses of it. You should review this Privacy Policy from time to time as it may be changed.

By using any of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you have any questions regarding this Privacy Policy, please contact us at 305-963-2552 or email us at help@removemyphone.com.

QUICK GUIDE TO CONTENTS
1. INFORMATION COLLECTION

There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive or collect from third parties. This includes data that identifies you personally whether directly (i.e. your name, phone number, address, etc) or indirectly (i.e. information about your online use).

Information You Provide

RemoveMyPhone collects personal information from you when you choose to share it with us. This may include when you use our Services, register for an online account, make a purchase, request information from us, sign up for our newsletters or email lists, use our service, participate in a survey or promotion, or otherwise contact us. The personal information we collect may include:

Information Automatically Collected

Whenever you visit or interact with the Site or App, we, as well as any third-party advertisers and/or service providers, may use cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), or other technologies to collect certain information about visitors to our Site or App and interactions with our emails and online and mobile advertisements, and to allow RemoveMyPhone to keep track of analytics and certain statistical information which enables us to improve our Services and provide you with more relevant content on our Site or App, and through other sites or apps.

Please note that we automatically collect the following information from or about you:

  • Third Party Analytic Technologies: We may use third parties' analytics and tracking tools (Google Analytics)to better understand who is using the Site or App, how people are using the Site or App, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These tools may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, HTML5 cookies, or other technologies to automatically collect and store certain information. They may also combine information they collect from your interaction with the Site or App with information they collect from other sources. We do not have access to, or control over, these third parties' use of cookies or other tracking technologies.

    • Please visit the "Your Choices" section for further information, including about Do Not Track and how to disable cookies.

    Information Collected From Other Sources

    We may obtain information about you from third party sources, including social networks that you use to connect with RemoveMyPhone and our social media pages (Facebook, Instagram, and Twitter). This information may include your name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may combine this information with the information we collect from and about you to help us tailor our communications to you and to improve our Services.

    Combination of Information

    We may combine the information we receive from and about you, including information you provide to us online with information we automatically collect when you visit our Site or App, as well as information collected across other computers or devices that you may use and from third parties or other online and offline sources.

    2. INFORMATION USE

    RemoveMyPhone may use the information we collect from and about you for any of the following purposes:

    Information about your use of the Services may be aggregated or de-identified for business and marketing uses by us. This aggregate or de-identified data may be used, for example, to improve the Service, measure and analyze Service use, improve our other products and services, and to provide more relevant advertising.

    Additionally, if you use the Site to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.

    3. INFORMATION SHARING

    At RemoveMyPhone, we are committed to protecting our relationship with our customers, and we do not sell or rent any of your personal information to any third party. We may share the personal information we collect from and about you in the following ways:

    1. To our third party service providers that provide business, professional or technical support functions for us, including, but not limited to, fulfilling or shipping your order, completing your transaction, or those that assist us in providing our Services.
    2. As necessary, if we believe that there has been a violation of our Terms of Use or to protect the property, interests, and rights of RemoveMyPhone, its affiliates, subsidiaries, or other third party;
    3. To respond to judicial or legal process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
    4. As otherwise described to you at the point of collection.

    Finally, RemoveMyPhone may sell or purchase assets during the normal course of our business. In the event all or a portion of the assets owned or controlled by RemoveMyPhone are sold, assigned, transferred or acquired by or to another company, information we have collected from or about you, including personal information and aggregate or anonymized non-personal information, may be among the transferred assets. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through these Services in a manner that is consistent with this Privacy Policy.

    4. INFORMATION SECURITY

    We have taken certain reasonable administrative, technical, and physical steps designed to protect the information we collect from and about our customers and Site and App visitors. For instance, when you enter sensitive information (such as credit card information) on our forms, the transmission of that information is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

    5. INTERNATIONAL ORDERS AND USERS

    For customers who reside outside of the United States, including in Canada, your personal information may be transferred and/or stored outside of your home country, including the transfer of your personal information to the United States, where our servers are located. When you use this Site and/or provide permission to share your personal information with us, your information is protected by this notice of privacy practices and you consent to the transfer of personal information outside of your home country. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate. Regardless of where your personal information is stored, the protections described in this Privacy Policy will be adhered to.

    6. THIRD-PARTY CONTENT, LINKS, AND PLUG-INS; PUBLIC AREAS

    The Site and App may have links to other third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.

    The Site and App may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third-party operating a plug-in on this Site, then such third-party may recognize you on this Site. Your use of social network plugins is subject to each social media site's privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

    7. CHILDREN'S PRIVACY

    RemoveMyPhone is very concerned about the safety of children using the Internet. We do not direct the Site or App to, nor do we knowingly collect personal information from, any visitor under the age of 18.

    If we discover that a visitor under the age of 18 has registered without parental consent, we will remove their registration information from our files.

    8. YOUR CHOICES

    Cookies and Tracking Options

    Certain parts of our Site and App require cookies. You are free to set your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or through the App or take full advantage of all of our offerings. Please refer to your device's settings or your Internet browser's "Help" section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.

    Our system may not recognize "Do Not Track" requests or headers from some or all Internet browsers. We may use cookies or other technologies to deliver more relevant Services.

    Other Choices Concerning the Use and Disclosure of Your Information

    If you have any questions, comments, or concerns you may:

    1. Contact us in one of the following ways:
    2. Opt out of Email Marketing
      • In addition to contacting us as discussed above, at all times, you have the option of "opting out" of receiving future e-mail marketing messages from RemoveMyPhone by clicking on the "unsubscribe" link at the bottom of an e-mail marketing message. Please allow 10 business days for your request to take effect. Please note that you will continue to receive e-mail communications related to order placement, processing, fulfillment, delivery and loyalty rewards earned from purchases.
    9. YOUR CALIFORNIA PRIVACY RIGHTS

    California has passed a law called the California Consumer Privacy Act (CCPA). If the CCPA is applicable to you, you have the right to the following:

    1. know the categories of personal information collected about you in the prior 12 months and its sources and business purpose;
    2. know whether your personal information is sold or disclosed, and to whom, in the prior 12 months;
    3. if your personal information is sold, to opt out of the sale of your personal information;
    4. access and then delete your personal information (subject to exceptions); and
    5. equal service and price if you exercise your privacy rights.

    "Personal Information" is defined to include information that identifies, relates to, describes, or is capable of being associated with a particular consumer or household. This includes (among other types of personal information) IP addresses, geolocation data, biometric information, and "unique identifiers" such as device and cookie IDs, Internet activity information like browsing history, commercial information such as products or services purchased or consuming histories or tendencies, and characteristics concerning an individual's race, color, sex, medical conditions, age, religion, genetic information, sexual orientation, political affiliation, national origin, disability or citizenship status. Inferences drawn from personal information "to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes" are also considered "personal information."

    Contact us at help@removemyphone.com if you have any questions.

    10. WARRANT CANARY

    An essential part of earning and maintaining the trust of our customers is being transparent about the requests we receive from law enforcement and other governmental entities. To this end, RemoveMyPhone maintains this Warrant Canary to inform our customers of any requests we may have been forced to comply with. The below statements are all true and valid as of the date of this document.

    Some things we have never done:

    1. RemoveMyPhone has never turned over our encryption or authentication keys or our customers' encryption or authentication keys to anyone.
    2. RemoveMyPhone has never installed any law enforcement software or equipment anywhere on our network.
    3. RemoveMyPhone has never provided any law enforcement organization a feed of our customers' content transiting our network.
    4. RemoveMyPhone has never modified customer content at the request of law enforcement or another third party.
    5. RemoveMyPhone has never weakened, compromised, or subverted any of its encryption at the request of law enforcement or another third party.

    If RemoveMyPhone were asked to do any of the above, we would exhaust all legal remedies, in order to protect our customers from what we believe are illegal or unconstitutional requests.

    Contact us at legal@removemyphone.com if you have any questions.

    11. REVISIONS TO THIS PRIVACY POLICY

    RemoveMyPhone reserves the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time, without notice. When we do, we will post the change(s) on the Site. Your continued use of the Site following the posting of changes to these terms means you accept these changes.